Delivery & Returns policy
Delivery
At Beard Strength, we want to get your delicious treats and merchandise to you as soon as possible.
We are pleased to offer free standard delivery on all orders. If you need your treats or merchandise in a hurry, we offer an express delivery option at a small cost.
Free Standard Delivery 2-5 working days
£5.25 Express Delivery 2-3 working days
Please note that our delivery time scales are for a guide only and actual delivery times may vary and are dependent upon the postal system and seasonal demand.
If you need your delicious treats delivered quicker than our usual delivery options. Please email us at hello@beardstrength.co.uk and we will do our best to dispatch your order as a priority.
Hot Weather:
If you are ordering one of our delicious treats, we take every care to ensure that we store our products in accordance with the manufacturer’s recommended storage instructions. Once an order has been dispatched, we are unable to control the temperature that the products have been shipped at and are therefore unable to take responsibility for items that, once delivered, turn out to have suffered any type of heat damage. If during periods of warm temperatures, you wish to wait until the cooler weather please contact us and we will act according to your request.
Returns
Your happiness is important to us. Whilst we hope that you will love your purchase, we understand that there may be occasions when you wish to return your purchases.
Cancelling an Order
You can cancel your order for any items which you have purchased from the website up to 14 days after you have received your order.
If we have not yet dispatched the goods, we will cancel your order and repay your funds (Please note that due to the payment clearing process refunds can take between 3 and 5 days to show in your account.
You can cancel your order by emailing: hello@beardstrength.co.uk
Please include your order number and reason for cancelling within the email.
Returning Goods
To return goods that you have received please email hello@beardstrength.co.uk quoting your order number and reason for return. We will then provide you with a returns reference which must be included within your parcel upon return.
Items must be returned within 28 days of you receiving your goods. Please note for hygiene reasons food items should be returned in their unopened original packaging. Please note this does not affect your statutory rights. Once we have received your goods, we will credit you with the value of the returned goods. Please note that due to the payment clearing process refunds can take between 3 and 5 days to show in your account.
If a return is because of an error made by us or because of a defection in the goods which you have purchased, we will refund the delivery charge in sending the goods to you as well as your cost in returning the items to us. Please retain evidence of the cost of postage. In all other cases, unless otherwise agreed by Beard Strength you will be responsible to cover any delivery charges incurred.
To return an item please send it to the below address. Please ensure that you include the returns reference which we have provided you. For your protection, we recommend that you use a recorded delivery service.
Beard Strength Limited
Unit 103 Jarrow Business Centre
Viking Industrial Park
Rolling Mill Road
Jarrow
NE32 3DT